.png)
In 2023, Aratek Biometrics collaborated with a leading car repair service center in Mexico to modernize its operations. Deploying the Aratek Marshall 8 biometric tablet, the center streamlined customer check-ins, tracked repair progress, and ensured secure car pickups through biometric authentication. The deployment of the Marshall 8 showcased the transformative impact of biometric technology in optimizing automotive repair processes, delivering tangible benefits for both the repair center and its customers.
A well-known international car repair service center in Mexico faces significant challenges due to existing operational inefficiencies and outdated processes. These obstacles hinder the center's ability to deliver efficient and seamless service experiences, impacting customer satisfaction and operational effectiveness:
1. Manual data collection: Slow service delivery, errors in customer check-ins, and difficulties in tracking repair progress.
2. Inefficient resource management: Challenges in scheduling repairs, tracking inventory levels, and managing employee workloads effectively.
3. Large space management: The sheer size of the repair center poses additional challenges in managing resources, tracking repair progress, and maintaining effective communication across various departments.
These operational challenges highlight the urgent need for the car repair service center to modernize its operations and adopt digital solutions.
8" Biometric Handheld Tablet
In 2023, Aratek Biometrics collaborated with this car repair service center to reinvent their operations by deploying the Marshall 8 biometric tablet. Engineered for mobility and versatility, the Marshall 8 played a pivotal role in streamlining operations across the sprawling repair center. When customers arrived at the service center, they left their cars and underwent a streamlined check-in process facilitated by the Marshall 8. Employees utilized the device to collect customer information, including facial pictures and scanned national IDs or driver's licenses, which were then securely stored in the repair app. Throughout the repair process, the Marshall 8 played a crucial role in tracking and managing car parts, with employees scanning QR codes to retrieve necessary components for repairs.
Additionally, the device facilitated employee logins and logouts via fingerprint authentication, ensuring accountability and security within the repair app. Upon completion of repairs, customers were notified, and their identity was verified using the Marshall 8 to ensure a secure car pickup process. Employees scanned driver's licenses and verified facial images to confirm the right owner before releasing the car. Furthermore, the billing system integrated with the Marshall 8 provided customers with a comprehensive breakdown of service charges for easy payment processing.
The Marshall 8 facilitated a seamless check-in process, reducing customer wait times by 40% and improving overall satisfaction.
Automation and biometric authentication increased repair throughput by 30% and reduced service times by 25%, maximizing resource utilization.
Biometric authentication with the Marshall 8 tablet ensured secure access to the repair app, mitigating data breach risks. Additionally, facial recognition and driver's license scanning during car pickups verified the right owner, enhancing customer trust.
%20Attendance%20Management%20in%20Guinea-scene-min.jpg)
